7 Key Tests to choose the right Auto Insurance Company - Part I
Whenever I think of any insurance, a common phrase pops in my mind,
“Any insurance is only worth dollars, if and only if the insurance company is strong enough to pay you when needed”
We feel safe by having insurance so it doesn’t really worth a dollar if the insurance company won’t be able to pay for your claims. It will be a mere waste of money and can cause a financial turmoil in our life. That brings an important point, you better select the right insurance carrier for your insurance needs. It is totally our responsibility to do so.
Even with as many cars in the road, insurance companies still fight to get your business in whatever way they can. They always market their products like any other business person by buffing it up to attract you, the consumers. But it is us, the consumers who need to research about the insurance companies and make a sound decision to avoid getting trapped. It is not an easy task to judge a company but there are few simple tests that can help you determine which insurance company is better or best.
If you are currently looking to buy auto insurance, first list down all the companies you short listed in a paper. Then try out these test criteria’s one by one and see how they score out of 10 points.
Test 1: Cost/Premium check
Cost (premium) is the key factor in many of our buying experience and one among many important parameters in our decision making process. As the saying goes, “You get what you pay for”, which holds true in insurance too. Lot of small insurance company’s charges little bit more compared to nationwide companies. But they work very closely with the insured taking care of their needs especially process the claims timely. At the same time, big insurance companies which charges hefty premium and promises to offer premium service, fail to deliver them in the long run.
So don’t just make the decision solely based on the premium or cost of the insurance because premium is not just only based on the insurance company’s expenses. It is also computed taking lot of other factors into consideration like your credit rating, driver’s history, your age risk pool and many others. Keeping that in mind, try to use the cost as a benchmark to compare against different companies for the same level of coverage and give a score for your list of companies.
One more important thing, almost all sates have insurance commissioners who monitor the insurance rates to keep them under certain limit. It is regulated to certain extent so you won’t see a big difference.
Test 2: Complaints Index
Every business always has good and bad customers. Some really like the
service and happy with it whereas others who had bad experience complain all about it. Insurance companies aren’t an exception. The best kept secret is the compliant records of the insurance companies. Your state, and every state, has a department of insurance. Here is the link for State of Texas. Due to lack of marketing, not many of us know about it. Most of them even have web sites, and many publish "consumer complaint ratios" for all of the insurance companies that sell policies in their state. This ratio tells you how many complaints an insurance company received per 1,000 claims.
If you can't get complaint ratios for your state, you can get an idea by looking how a company treats it’s customers by checking the complaint ratios published by other states. High number of complaints surely makes you pause for a moment, even if the company is financially appealing.
Check out the complaint ratio by visiting this site which has links for every state's department of insuranceand see how your insurance companies scored according to their complaint ratio.
Additionally, the department of insurance websites often provides basic rate comparison surveys like the one by Texas. It sheds you another clue about insurers who might suit your budget avoids taking trouble getting quotes directly.
Look out for other Tests in next blog post...
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COBRA Subsidy and Interview with eHealth Insurance VP
ehealthInsurance.com, a health insurance portal which allows consumer to compare, apply and buy affordable health insurance in this high health cost days. I been using service for almost 3 years and all our health insurance are actually bought through their service.
I recently got in touch with the VP of the ehealthinsurance and had a nice chat about the company and especially about the Cobra subsidy provided by the government.
Read on the Interview with Sam Gibbs, eHealthInsurance
Vijai: Can you tell me about you role at eHealth?
Sam: I’m a Senior Vice President at eHealthInsurance. I’ve been with the company since 2000. I’ve been involved in many parts of the business, from building our technology to working with consumers and small businesses.
Vijai: How does eHealthInsurance help people with their insurance needs?
Sam: Simply put, we show Americans their health insurance options and empower them to find the best health insurance products for their personal needs and budget. Shoppers visit the eHealthInsurance.com website and with just a few clicks compare real-time health insurance quotes from a big selection of brand-name health insurance plans in their area. They can read customer reviews, compare plans side by side, sort by their favorite doctors and get personal recommendations. Then they can actually apply for coverage and buy online.
We also have a Customer Care Center staffed with licensed agents as well as representatives who can provide help and unbiased advice by phone, email or online chat.
eHealthInsurance sells individual and family policies, short-term coverage and small business group coverage, as well as dental and vision coverage and a number of other products. We’re licensed to sell health insurance in all fifty states plus DC and we offer plans from over 180 health insurance companies nationwide.
Vijai: With more than a half million jobless people, what is the general situation when it comes to their insurance needs? Do you have stats showing how many people are actually using COBRA and individual insurance?
Sam: Actually, I think you’ll find there are a lot more than half a million unemployed people out there. The October data from the Bureau of Labor Statistics put the overall unemployment rate at 10.2 percent, which works out to 15.7 million people.
Generally speaking, people out of work have three choices: 1) They can temporarily continue their employer coverage under COBRA with the help of the nine-month federal subsidy designed to make COBRA more affordable; 2) They can apply for individual or family coverage in the private market; or 3) They can go without coverage entirely and leave themselves at serious financial risk in case of an emergency.
Hewitt and Associates recently released data suggesting that there are about 14 million people currently eligible for COBRA coverage in the US. Of those, the Hewitt study shows that about 38 percent are utilizing the 65% federal COBRA subsidy to help them make COBRA coverage more affordable. That would put the number of Americans with COBRA coverage today at something over 5 million.
It’s difficult to say just how many of today’s unemployed are purchasing individual and family health insurance. But according to a March 2009 US Census report, about 13 percent of the insured population in the US get coverage on their own rather than through an employer or organization.
Vijai: What can you tell us about your experience with the COBRA subsidy? Is it working and how confident are you for it being renewed again for a few more months?
Sam: The Hewitt study I mentioned indicates that thanks to the COBRA subsidy people are electing COBRA coverage at twice the rate they did before, so, yes, I think it’s working. The point of the subsidy was to make COBRA coverage more affordable so that fewer people would be tempted to go without coverage.
When you go on COBRA coverage, you’re actually keeping your former employer’s health insurance plan, but at your own expense. Since employers generally cover the bulk of an employee’s monthly health insurance premium, many laid off workers are surprised to find out how much COBRA is going to cost them. The value of COBRA, however, is that it allows you to retain the coverage you’re used to, and you can’t be turned down based on your medical history. The trouble with COBRA is that without the subsidy, it is so expensive that few people are able to actually afford it. The federal subsidy covers 65% of the monthly COBRA health insurance premium, so it stands to reason that it would prove popular and keep more people covered through their former employer’s plan.
Families USA recently released some interesting data showing that the national average cost of COBRA coverage for a family without the subsidy is $1,111 per month, which works out to be over 80% of the average unemployment check! With the subsidy, however, that monthly COBRA premium comes down to a national average $389 per month.
Congress is approved the possible extension of the COBRA subsidy through the end of February, so people who are laid off in January and February will qualify. It also adds six months of subsidies, extending coverage assistance for a total of 15 months. It was first made available in March of this year and that means that the first recipients of the subsidy faced tripling of their COBRA premium when it was about to end on the month of December.
Vijai: Is it possible that individual insurance works out better than COBRA with the subsidy? How and when?
Sam: It may for some people. COBRA is the best option for those with pre-existing medical conditions, since COBRA guarantees them coverage, if they can afford it. But people who are healthy may actually find more affordable coverage by purchasing insurance on their own, even compared to their subsidized COBRA premiums. For example, I mentioned that the national average monthly premium for subsidized COBRA coverage was $389? Well, in a report that eHealthInsurance issued in August, we found that the national average monthly premium for family policies purchased through our website was slightly lower than that, $383. The costs are comparable.
Once the subsidy expires and their monthly premiums triple, healthy people currently covered under COBRA may be able to save hundreds of dollars per month by purchasing an individual or family health insurance plan instead.
Then you may have a scenario where one family member has a pre-existing medical condition while several others are healthy. It may make sense for families in this kind of situation to continue COBRA for the one person with the medical history while purchasing affordable individual policies for the other family members.
Vijai: What is the part played by eHealthInsurance and how they are getting compensated?
Sam: eHealthInsurance is a licensed agent like your local agent down the street, but we have a bigger selection of plans and we do business online. Since health insurance premiums are regulated by each state’s Department of Insurance, there’s no difference in health insurance prices whether you buy direct from the insurance company or through an agent. Commissions are built into all health insurance premiums. If you buy from the carrier, the carrier gets the commission portion of the premium. If you buy from eHealthInsurance or a local agent, eHealthInsurance or the local agent gets it.
Vijai: What is your suggestion for people who have no other option than COBRA? With the COBRA subsidy expiring by the Feb, what would you suggest?
Sam: I would ask first, are you sure you don’t have any other options? Talk with a licensed agent to find out. But don’t go without coverage in any case. If you have a pre-existing medical condition, try to find some way to make it work. If you have dependents who are healthy, try splitting the family up under multiple coverage options, like I suggested earlier. But try to stay on COBRA if you have a medical condition that might prevent you from finding coverage elsewhere. It’s a greater risk to go without coverage, since a single uninsured hospitalization could put you in bankruptcy.
If you have a pre-existing condition and unsubsidized COBRA premiums are simply too costly and there’s no way you can afford it, I’d suggest you contact the non-profit Foundation for Health Coverage Education at www.coverageforall.org to see what government-sponsored programs and high-risk pools are available in your area.
Vijai: With the Health reform bill just crossing the half way mark by passing the house, do you think it will have a great effect in many American’s lives?
Sam: That remains to be seen. The majority of Americans currently get their coverage through employers and these people may not be very effected. Obviously, mandating that all people have health insurance is a big change. And for people with pre-existing medical conditions, the idea that they can never again be turned down for coverage based on their health history would be a big change too.
Vijai: Final words, what do you like to tell people about shopping for their insurance needs?
Sam: Know your options. When it comes to health insurance, knowledge is power – and it can be savings too. Work with a licensed agent that represents multiple companies in your area to get an idea of what’s really out there so that you can find the best match for your needs and budget. And don’t wait for health reform. Many provision of the health reform bill won’t phase in until 2013. So if you’re uninsured, check into your options today. When and if health reform does become law, you may be obliged to purchase coverage anyway. Protect yourself in the meantime.
You can visit a special website designed to guide people who are getting out Cobra at cobralearning.com
References:
Bureau of Labor Statistics October Report on Unemployment:
http://www.bls.gov/news.release/empsit.nr0.htm
Hewitt and Associates Study on COBRA Subsidy Utilization:
http://www.hewittassociates.com/Intl/NA/en-US/AboutHewitt/Newsroom/PressReleaseDetail.aspx?cid=7133
Families USA:
http://www.familiesusa.org/assets/pdfs/expiration-of-cobra-subsidy.pdf
Feb 2009 eHealthInsurance data:
http://news.ehealthinsurance.com/pr/ehi/health-insurance-premiums-ehealth-102617.aspx
March 2009 US Census Data:
http://www.census.gov/hhes/www/cpstables/032009/health/h05_000.htm
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COBRA Subsidy - Is it helping?
It has been 4 months since Mr. Obama signed the Stimulus bill and made American Recovery and Reinvestment Act of 2009 in Feb 17, 2009. It encapsulates number of tax incentives, extension of unemployment benefits and more bail out options. Many of those incentives and benefits are still not properly adapted and implemented by the concerned parties due to the lack clarity in the process. I talked about the incentives in my previous blog post. In this blog post, I am interested just about the unemployment benefit extension, COBRA Subsidy program which I hear many unemployed people are having tough time getting credit.
Like Home Mortgage Modification plan when many lenders were hesitant to signup because of the complex process which is creating borrower anxiety. COBRA subsidy also fall under same category where streamlined process is not in place and employers were still looking for more instructions the government to implement.
When announced, it was meant to help unemployed workers by reducing their burden of paying health insurance upto 65%. Is it really helping? That's a question to be answered by Obama office and we won't go there. I did some research and collected details on COBRA subsidy to post this blog with facts and figures.
What is COBRA?
If you are laid off, you should be aware of COBRA. Employers are required to offer COBRA by federal law to let the employee keep their health insurance plan when they lay off. If you aren't aware and don't remember employer offering this option, please contact your employer immediately. The coverage typically is available for 18 months but employee will end up paying the full insurance premium(with no employer discount) plus 2% admin fee.
It is an expensive coverage but helps in great extent for individuals who may not be able to obtain new coverage due to preexisting conditions. If you paid for $300 as a health premium for your family, you will end up paying $1000 + 2% fee apx when accept the COBRA coverage after you are laid off.
COBRA Subsidy
Under the new ARRA 2009 act, the subsidy will cover 65 percent of premiums for nine months. There are some caveats as usual. The subsidy will apply to premiums paid for periods of COBRA coverage beginning on or after February 17, 2009. It doesn't do any good for self employed who has their own individual health insurance plans.
For more details, check it out at irs.org
Does it really helps?
Many people are just getting by an average unemployment weekly benefit of merely $300- $350. With COBRA, people need to pay 100% of premium + 2% fee, cost comes around $900-$1200 per month for a reasonable plan. Under the new bill considering the subsidy, they're still looking at spending close to $400 - $500 a month out of their pocket. It helps but not to a great extent. People are going to have to think long and hard about whether they can afford to extend their coverage under COBRA.
Loop Holes and Hassles
After reading comments from people on different sites, I summarized this section to bring to attention about some holes and hassles which is creating lot of frustration.
1. You might end up paying 35% of the premium from the day when you are laid off or lost your medical coverage not when you sign up for COBRA. If you lost the job in March and signed up COBRA in Jun 2009 because of process delay or any reasons. You still end up paying premium from the day you lost your medical coverage.
2. It can take months until you get information about COBRA subsidy from your employer. Be prepared to shell out 100% premium for those months which can be refunded or credit back as soon subsidy kicks in.
Help Available
I also found these information for people who are waiting for COBRA to kick in. If you don't have COBRA yet, during emergency, a county hospital will take you in. You will get a bill, but once the subsidy comes in, you can submit the claim to your COBRA carrier to get it refunded.
For prescription, You can try PPA - Partnership for Prescription Assistance. Go to their website, see if your Rx is on their formulary, if they are, download and fill out the form, have your Doctor complete the rest and mail it in to the address on the form. You should get an answer within 30-days for free or low-cost Rx drugs until you get your insurance.
Check out the lastest update about the COBRA subsidy posted on U.S. Department of Labor website. For more questions, you can also call their hotline at 866.444.3272(no charge).
Families USA, a non-profit healthcare advocacy group, has posted a page with detailed information about the subsidy.
More Resources
8 questions about COBRA Subsidy
www.retirementrevised.com
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